Privacy Policy


Privacy Policy, No Refund Policy & Shipping Policy

Introduction

This Privacy Policy outlines how Infi Core Private Limited's product Astrosaath™ and its affiliates (collectively "Infi Core Private Limited," "we," "our," "us") collect, use, share, protect, and process your personal data through our platform available at Astrosaath on Google Play (hereinafter referred to as "Platform").

By using our Platform, providing your information, or availing any product/service, you agree to the terms of this Privacy Policy, the Terms of Use, and other applicable service/product terms. If you do not agree, please refrain from using the Platform.

1. Information Collection

We collect personal data when you interact with our Platform, services, or us. This includes:

  • Personal Information: Name, date of birth, address, phone number, email ID, and identity/address proofs.

  • Sensitive Data: Banking details, payment methods, and biometric data (only with consent).

  • Behavioral Data: Preferences, transaction history, and usage patterns on the Platform.

We may also track your interactions, including transactions with third-party business partners, who have their own privacy policies governing your data.

2. Usage of Collected Information

We use your personal data to:

  • Provide and improve our services.

  • Assist in order fulfillment and customer support.

  • Conduct marketing, research, and analysis.

  • Prevent fraud, ensure security, and comply with legal requirements.

  • Enhance user experience and personalize content.

We provide options to opt out of marketing communications.

3. Data Sharing and Disclosure

We may share your data with:

  • Affiliates & Group Entities: To provide access to their products and services.

  • Third-Party Service Providers: Logistics partners, payment gateways, and marketing partners.

  • Legal Authorities: If required by law or in response to legal processes.

We do not sell or rent your personal information to third parties.

4. Data Security Measures

We implement strict security measures to protect your data against unauthorized access, loss, or misuse. However, internet-based transmissions are not entirely secure, and users should safeguard their login credentials.

5. Data Retention and Deletion

  • You can delete your account via your profile settings.

  • We may retain data for legal, fraud prevention, and research purposes.

  • Anonymized data may be stored for analytical purposes.

6. Your Rights & Choices

  • Access, update, or correct your personal data through Platform settings.

  • Withdraw consent where applicable.

  • Request data deletion (subject to pending transactions or legal requirements).

7. Consent

By using the Platform and providing your data, you consent to its collection, storage, and processing as outlined in this Privacy Policy. If you provide data of others, you confirm having their authorization.

8. No Refund Policy

All purchases made on the Platform are final and non-refundable. We do not offer refunds or exchanges for any digital or physical products/services once the transaction is completed. Please review your order carefully before making a purchase. In case of technical issues or payment errors, please contact our support team at astrosaath@gmail.com for assistance.

9. Return Policy

We offer returns within first 3 days from the date of your purchase. If 3 days have passed since your purchase, you will not be offered a return.

9. Shipping Policy

The orders for the user are shipped through registered domestic courier companies and/or speed post only. Orders are delivered within 3 days from the date of the order and/or payment or as per the delivery date.

  • Processing Time: Orders are processed within 1-3 business days. Delivery times may vary depending on your location and shipping partner.

  • Shipping Charges: Shipping costs are calculated at checkout based on the delivery address and product weight.

  • Tracking Information: Once shipped, you will receive a tracking number via email to monitor your order’s progress.

  • Delays & Issues: While we ensure timely delivery, delays may occur due to unforeseen circumstances such as weather conditions, customs, or courier issues.

  • Incorrect Address: If you provide an incorrect shipping address, Astrosaath is not responsible for lost packages. Please ensure your details are accurate at checkout.

  • Damaged or Lost Shipments: If your package is lost or damaged, please contact us immediately at astrosaath@gmail.com for assistance. Claims must be reported within 7 days of the estimated delivery date.

10. Updates to this Policy

We reserve the right to update this Privacy Policy from time to time. Continued use of the Platform after changes implies acceptance.

For queries or concerns, contact us through our official website or email us at astrosaath@gmail.com.

.